Shipping & Returns
Shipping
Goods that are available from stock are despatched the same or next working day after receipt of order. Goods are supplied on an ex-works basis.
The company shall not be liable to compensate the customer or any third party for claims occasioned by delays in completing the order or delays in transit.
Unless otherwise requested part orders will be despatched with the balance to follow as soon as in stock although the company will liaise with the customer in this respect.
A delivery note is sent with the goods and the invoice is sent separately by post.
Return & Refund Policy
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Froggy's Fog UK
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01342 842 383
