Shipping & Returns

🚚 Delivery

Fast dispatch from our UK stock

If you order an in-stock item before 1pm on a weekday, we’ll usually send it out the same day. Orders placed after that go out the next working day.

You’ll see your exact delivery cost at checkout before you pay. No surprises.

Tracking your order

When your order is dispatched, we’ll email you confirmation and tracking details so you can follow your parcel.

If something’s out of stock

If part of your order is temporarily out of stock, we’ll send the items we have straight away and the rest as soon as they arrive. There’s no extra delivery charge. If you’d rather wait and receive everything together, just let us know.

Your paperwork

A delivery note comes with your parcel, and your invoice is emailed to you.

Delivering outside mainland UK?

For deliveries to the Highlands, Islands, Northern Ireland or overseas, please contact us for a quote before ordering.

Need it for an event?

If you’re working to a deadline, like Halloween, a show or a training day, give us a call on 01342 842 383. We’ll do our best to get it to you in time.

↩️ Returns

Changed your mind? No problem.

You have 14 days from the day your order arrives to tell us you’d like to return it, and then another 14 days to send it back.

To return an item:

1. Email info@froggysfoguk.com with your order number and the items you’re returning.

2. Pack the item securely, in its original packaging if you can.

3. Send it back to: FunFear Ltd, Dels, Plough Road, Smallfield, RH6 9JN

Please note:

• Return postage is paid by you, unless the item is faulty or we sent the wrong thing.

• For safety reasons, we can’t accept returns of fluid bottles that have been opened or seals that have been broken.

• Items should be unused and in the condition you received them. If an item has been used beyond what’s needed to check it, we may reduce your refund.

Your refund

When your return arrives, we’ll check it and email you. Approved refunds go back to your original payment method within 14 days, including the original standard delivery charge. How quickly it shows in your account depends on your bank.

Faulty or damaged item?

We’re sorry! Please contact us within 48 hours of delivery with a photo and we’ll arrange a free return and a replacement or full refund. This doesn’t affect your statutory rights.

Questions? We’re happy to help. Call 01342 842 383 or email info@froggysfoguk.com.